Maven Skin Studio
Policies & Procedures
A DBA of Lash Life Beauty Company, LLC.
Welcome to Maven. These policies exist to make sure every client gets the full time, attention, and care their appointment deserves. Thank you for taking a moment to read through them before your visit.
Appointment Arrival
Please arrive at least 15 minutes before your scheduled appointment to complete any necessary paperwork.
​
If you're running late, please text 256-795-7764 as soon as possible.
Arriving 5 to 10 minutes late: your appointment time will be shortened. We'll complete the portion of your service that fits in the remaining time. We are not able to extend your appointment to accommodate late arrivals.
Arriving more than 15 minutes late: your appointment will be considered a cancellation. A partial fee of 50% of the scheduled service will be charged, and a credit card will be required on file for all future appointments.
Cancellations and No-Shows
We ask for at least 24 hours notice for cancellations or rescheduling. This gives us the opportunity to offer your time to another client.
​
Same-day cancellations and no-shows will be charged 50% of the scheduled service fee. Clients who cancel same-day or no-show will also be required to keep a credit card on file for any future appointments.
​
No deposits are required to book any appointment at Maven.
Refunds
Refunds are not offered for completed services. If you are unhappy with your results, please see our Revision Policy below.
Revision Policy (Lash Services)
We stand behind our lash extension work. Complimentary revisions are available for lash extension clients under the following conditions.
Complimentary revisions are offered when:
40% or more of your lash extensions fall off within the first three days after your appointment
A minor issue can be corrected in 45 minutes or less
to request a revision:
Contact us within three days of your original appointment by calling or texting 256-795-7764
Your revision appointment must be scheduled within seven days of your original appointment
Requests made more than three days after your appointment cannot be honored
Types of revisions we offer:
Minor revision: 10, 20, 30, or 45 minutes of correction time, added to your next appointment or scheduled independently
Major revision: A full independent appointment ranging from 45 minutes to a full set replacement
Revision decisions:
If more than 50% of your lash extensions are still in place, the type of revision (or whether one is offered) will be determined by Donna at the time of your revision consultation. If 40% or fewer of your extensions remain, the situation qualifies as a major revision.
​
Clients who cannot schedule a revision appointment within seven days of their original service forfeit their eligibility for a complimentary revision.
Lash Lifts and Brow Lamination
Concerns with lash lifts or brow lamination results are assessed on a case-by-case basis. Eligibility for a revision depends on the client having followed the aftercare guidelines provided at the time of service. Contact us within three days of your appointment to discuss.
Facials and Other Services
Refunds and revisions are not offered for facial services, brow tinting, brow henna, or other completed treatments. Every client receives a consultation before any specialty service so we can confirm the right treatment for your skin and set expectations before the work begins.
Consultation Forms and Releases
Clients booking a facial, lash extensions, lash lift, or brow lamination will receive a consultation form and release ahead of their appointment. These forms document your skin and medical history, confirm eligibility for the service, and outline aftercare expectations. Please complete and return your forms before your appointment.
Contraindications
Several specialty treatments have contraindications that make them unsafe for certain clients. Please review the specific service page before booking, or contact us with questions. Contraindications may include recent Accutane use, active skin conditions, allergies to specific ingredients, and other factors.
​
By booking a specialty treatment, you confirm that you have reviewed the contraindications and are eligible to receive the service.
Minors
Maven welcomes clients under 18 for standard facials, with parental consent and a parent or guardian present during the appointment.
​
Peels and dermaplaning are not offered to clients under 18.
Photo Release
From time to time, we may photograph client results for use on Maven's social media and marketing materials. Photos are used to showcase treatment outcomes and educate other clients, and are never sold or shared outside of Maven's brand channels.
​
By booking an appointment at Maven, you consent to the potential use of before-and-after or in-treatment photos. If you would prefer not to be photographed, please let us know at the time of your appointment. You can withdraw consent at any time by contacting Donna directly.
Home Care Commitment
Real results come from a partnership between what happens in the studio and what happens at home. Your treatment plan will include home care recommendations, and following them is critical to the outcome you're working toward.
Contact
Questions about any of these policies? Call or text 256-795-7764 or email donnayonta@gmail.com